Frequently Asked Questions

Do your products work for women too?

Yes, we recommend our products for men and women.

How long before I start seeing results?

Typically scalp massages work like this:

30-60 days: Hair loss is stabilized, with less hairs falling and hair follicles preparing for the growth phase. 

60-180 days: Hair regrowth begins and the hair follicles increase in both number, thickness and tensile strength. Hair may start looking thicker, stronger and healthier. 

180 days onwards: Continued maintenance and continued thickening, strengthening and regrowth. Regrowth should become visible by this stage. Individual results may vary.

For supplements:

They vary for everyone, but after 3 - 4 months you should be able to accurately see how well it is working for you.

How long will it take to arrive?

USA: 2-6 business days

International orders: 6-12 business days

Are there any customs/import duties?

All our products are shipped from our USA warehouse, so there are no customs fees for USA orders.

Some international orders will have small customs fees depending on your country and the size of your order.

Terms & conditions of payment

As per our Refund Policy, if after 180 days you are not satisfied with your purchase you simply need to request a refund. Email us by replying to your receipt to make your refund request. We will then issue your refund within a maximum of 48 hours, no questions asked.

Medical Disclaimer

The statements contained herein have not been evaluated by the Food and Drug Administration. The heyhair massager is not intended to diagnose, treat, cure, heal or prevent any condition or disease. Nothing contained on this website is intended as medical advice. If you have any questions about whether the use of this product is appropriate for you, please seek the advice of a health care professional prior to use.

The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. Individuals differ, as will results from our products. 

What if I want to return the product?

All heyhair products come with our 180 Day Guarantee. Hair growth is a process and doesn't happen overnight. Hair growth may differ from person to person, as some react more effectively while others are slower gainers. 

If you have used the heyhair products as recommended for 180 days and still are not satisfied, simply let us know and we'll issue you a full refund.

Is there a warranty?