Our Anti-Gray Guarantee
Simply follow the instructions of use for any of the qualifying products, and if you don’t see results after 120 days of continuous use, we’ll happily refund your purchase up to that point as long as you meet the conditions.
120-Day Anti-Gray Guarantee
Claim In 3 Easy Steps
Going gray is stressful enough without the money worries. So let us take the risk for you. If you don't see results with our Anti-Gray products in 120 days, we'll give you your money back. We only ask you to follow 3 simple steps.
STEP 1
Document Your Journey
Take a photo of the treated area each month. You might be surprised at how much progress you’ve made! Especially at the start!
STEP 2
Use Products Daily
Make sure you are using our Anti-Gray products every day, for 120 days.
STEP 3
Stick To It For 120 Days
After 120 days of consecutive use and you're not seeing any results, and met the conditions below, click 'Claim Guarantee'.
Why 120 Days?
In order to accurately assess your progress, it’s important to see a few months of hair growth. In the first 1-2 months, our Anti-Gray products are working to treat the half an inch of hair growing under the scalp. Months 3-4 are where you’re likely to see less grey hair growth and the start of repigmentation. Below are some guidelines on how to take the best before & after photos.
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Frequently Asked Questions
Which products qualify for the Anti-Gray guarantee?
Our Gray Escape™ Supplement, Root Revival™ Serum and our Catalase 30,000.
Can I get a refund for products used beyond 120 days?
No, the guarantee only applies to 4 months worth of products used over 120-day consecutive period. We do not guarantee refunds for products used after this period.
How long does the refund take?
Once your claim is accepted, refund through the original payment method typically takes 1-2 working days. A different payment method may take longer.
How should I take the photos?
Your before and after photos must be taken of the root of your hairline and at the same angle, with hair parted the same way, in similar light. If photos do not meet this criteria, we are unable to make an accurate assessment of your progress and cannot issue a refund. If your photos show no improvement, and you have less than 30% gray hair, we will issue a one-time refund for up to 4 months of purchases.
What if I don't have any photos?
Please collect as many photos as possible in the first place. If you don't have 1 photo per month, please try to find an old photo as the ’before’ photo just to see how you looked like before, and a recent photo for the ‘after’ photo.
I got an allergic reaction, can I apply for this Anti-Gray Guarantee?
The rare cases of allergic reactions fall under a different type of refund. In such cases, please contact us directly at contact@heyhair.co, and we will be happy to help.
What are the conditions?
The conditions are laid out above: document your progress, use daily, apply maximum 60 days after your eligible purchase, maximum 4 months are covered.
Up To 60 Days After
To qualify for the Anti-Gray Guarantee you need to submit your claim maximum 60 days after the 120 days.
Maximum 4 Months Covered
The Anti-Gray Guarantee only covers the products it takes to complete the 120 days. Therefore a maximum of 4 bottles, Bundles, or Kits will be covered.
Document Progress
To process the Anti-Gray Guarantee you will need to provide images that document your progress, or lack thereof, using our Anti-Gray products.